Shipping policy
We use print on demand (hereinafter 'POD' – Print On Demand) services from specialized companies, to offer you the highest quality products directly to your door.
Below, you will find all the relevant information about our shipments:
1. Order Processing
Processing Time: Once you place your order in the online store , the POD company will process and produce your product within 2 to 5 business days. This time may vary depending on demand and production capacity.
Order Confirmation: You will receive a confirmation email with the details of your order once it has been successfully placed.
2. Shipping and Delivery
Shipping Methods: We work with various courier services to ensure that your order arrives safely and in a timely manner. Shipping options and estimated delivery times will be displayed during checkout.
Shipping Times: Shipping time will depend on your location and the shipping method selected. In general, estimated shipping times are:
- National: 3-7 business days
- International: 7-21 business days
3. Shipping Costs
Shipping Rates: Shipping rates are calculated based on the delivery address and the weight of the order. They will be displayed during the checkout process before completing your purchase.
Promotions and Discounts: Occasionally, we offer free shipping promotions or discounts on shipping rates. Stay tuned for our offers and subscribe to our newsletter to receive notifications.
4. Order Tracking
Tracking Number: Once your order has been shipped, you will receive an email with the tracking number and a link to track your package.
Shipping Status: You can check the status of your shipment at any time using the tracking number provided.
5. Shipping Problems
Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately at artiastic@proton.me with the details of your order. We will work with POD and courier to resolve the issue as soon as possible.
Incorrect Addresses: Please be sure to provide an accurate and complete shipping address. We are not responsible for undelivered shipments due to incorrect or incomplete addresses.